ZeroPoint Ammo, LLC ("ZeroPoint," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our subscriber portal, place orders, or interact with our services.
Information We Collect
Information You Provide
- Account information: Name, email address, phone number, and password when you create an account or subscribe.
- Delivery information: Street address, city, state, and ZIP code for ammunition delivery.
- Subscription details: Caliber selections, delivery frequency, and round count preferences.
- Payment information: Billing name and payment details. Payment processing is handled by third-party providers — we do not store credit card numbers on our servers.
- Communications: Messages you send through our contact form, email, or SMS.
Information Collected Automatically
- Device and browser data: IP address, browser type, operating system, and device identifiers.
- Usage data: Pages visited, time spent, referring URLs, and interactions with our website, collected via Google Analytics.
- Location data: ZIP code-level location for delivery zone verification. GPS coordinates are collected only from delivery drivers during active routes for real-time tracking.
- Cookies: Session cookies for authentication, preference cookies, and analytics cookies. See "Cookies" section below.
Information from Third Parties
- Dealer/partner referrals: If you sign up through a retail partner or kiosk, the referring dealer's identity is recorded.
- Geocoding services: We use third-party geocoding to convert addresses to coordinates for delivery routing.
How We Use Your Information
- Fulfill your subscription: Manufacture, schedule, and deliver your ammunition orders.
- Communicate with you: Send delivery notifications, invoices, account updates, and respond to inquiries via email and SMS.
- Process payments: Generate invoices and facilitate payment collection.
- Improve our service: Analyze usage patterns, optimize delivery routes, and improve our website and products.
- Ensure safety and compliance: Verify delivery addresses are within our service area and comply with applicable laws.
- Customer support: Resolve issues, answer questions, and provide account assistance.
SMS Notifications
If you opt in to SMS notifications, we may send you text messages regarding:
- Delivery status (out for delivery, delivered, delays)
- Account alerts (password resets, subscription confirmations)
- Billing notifications (invoices, payment issues)
You can opt out of SMS at any time through your subscriber dashboard or by contacting us. Message frequency varies. Message and data rates may apply. We use Twilio as our SMS provider.
Information Sharing
We do not sell, rent, or trade your personal information. We may share information with:
- Service providers: Email delivery (Mailgun), SMS messaging (Twilio), cloud hosting (DigitalOcean), and analytics (Google Analytics) — only as needed to operate our services.
- Delivery personnel: Drivers receive your name, address, and delivery details necessary to complete your delivery.
- Dealer partners: If you subscribed through a dealer, they may receive confirmation of your signup for commission tracking. They do not receive your payment information.
- Legal requirements: We may disclose information when required by law, court order, or government regulation, or to protect the rights, safety, or property of ZeroPoint, our customers, or others.
Data Security
We implement industry-standard security measures to protect your information:
- All data transmitted via HTTPS/TLS encryption.
- Passwords hashed using PBKDF2 with 260,000 iterations — we never store plaintext passwords.
- Database hosted on managed infrastructure with encrypted connections.
- Session tokens are cryptographically generated and time-limited.
- API access controlled through scoped keys with granular permissions.
While we take reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
Cookies
We use the following types of cookies:
- Essential cookies: Required for authentication, session management, and CSRF protection. These cannot be disabled.
- Analytics cookies: Google Analytics cookies to understand how visitors use our website. These collect anonymized usage data.
- Remember-me cookies: Optional persistent cookies that keep you logged in to your subscriber portal.
You can control cookies through your browser settings. Disabling essential cookies may prevent you from using the subscriber portal.
Your Rights
You have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Delete your account and personal data (subject to legal retention requirements).
- Opt out of SMS notifications and non-essential email communications.
- Request a copy of your data in a portable format.
To exercise any of these rights, contact us at support@zeropointammo.com or call (737) 210-4448.
Data Retention
- Account data: Retained while your account is active and for a reasonable period after cancellation for legal and business purposes.
- Delivery records: Retained for 7 years for regulatory compliance.
- GPS tracking data: Driver GPS logs are retained for 6 months, then automatically purged.
- Analytics data: Governed by Google Analytics' data retention policies.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. All subscribers must be of legal age to purchase ammunition in their jurisdiction.
Third-Party Links
Our website may contain links to third-party websites (shooting ranges, partner dealers, etc.). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us:
ZeroPoint Ammo, LLC
Austin, Texas
Email: support@zeropointammo.com
Phone: (737) 210-4448
